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http://pan.baidu.com/s/18yeJW 密码: tvbu
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Quick Fixes for Poor Customer ServiceSize: 237MB | Duration: 0h 33m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2chGenre: eLearning | Level: Appropriate for all | Language: English
Whether it's an individual employee or an entire team that is underperforming, there are often simple solutions that will instantly improve customer service. Unfortunately, many managers don't know where to look. In this short course, expert Jeff Toister provides step-by-step instructions for solving many common customer service problems, including chronic complaints, slow service, or low first contact resolution. The course reveals tools to quickly find and fix these problems before they get out of hand.
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